ERP Upgrade & Implementation
To Our Valued Customers,
On Wednesday July 31, 2019, at 12:00PM EST, Rochester Electronics will begin upgrade and implementation of a new Enterprise Resource Planning (ERP) System. The ERP upgrade and implementation will be complete and ready for launch on Tuesday, August 6, 2019 at 12:00AM EST.
The upgrade will impact our services and systems. We want you to be aware of these changes and ask that you read this letter carefully to help ensure the transition to our new systems causes you as little disruption as possible.
- July 31st, 2019, 12:00PM EST – NEW ERP Implementation
Rochester will be unable to process and ship new and existing customer purchase orders at this time.
- August 6, 2019, 12:00AM EST – NEW ERP Launch
Rochester will resume processing new orders and shipments at this time
During the blackout period (July 31 – August 5), our Global Sales Team will have the ability to quote, service customer requirements and accept purchase orders. Please note purchase orders will be accepted during the blackout period and processed in the order received when operations resume on August 6th.
For those customers who have scheduled orders during these blackout dates, we will be reaching out to each directly with an itemized list of orders to be rescheduled.
Our Global Sales and Operations Team are here to service and provide guidance during this implementation and launch. We have planned staff increases enabling orders to process quickly and ensure customer orders are shipped on time.
The benefits of our new system focus on streamlining procedures to enhance order processing time. Also, due to the nature of this implementation, documents that you receive such as sales orders, quotes, invoices, packing slips, etc., will have a fresh new look.
We appreciate your ongoing business and your patience during this system transition.
The Rochester Electronics Team